Description:
This questionnaire is designed to evaluate the knowledge and professional competence of employees working in the Front Office & Guest Relations Department. It assesses your understanding of guest service standards, communication etiquette, check-in and check-out procedures, data privacy, and adherence to company policies related to hospitality, confidentiality, and customer satisfaction.
Instructions:
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This questionnaire must be completed individually — assistance or collaboration with others is not permitted.
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Read each question carefully before selecting your answer.
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Each question has only one correct answer.
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Once submitted, your answers cannot be changed.
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Do not refresh or leave the page while completing the questionnaire.
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A minimum passing score is required to successfully complete the assessment.
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All responses will be recorded for compliance, training, and performance evaluation purposes.
Purpose:
The purpose of this questionnaire is to ensure that Front Office and Guest Relations employees demonstrate the knowledge, professionalism, and customer service excellence required to represent the casino effectively. It helps verify that staff can manage guest interactions with courtesy, accuracy, and compliance with organizational standards.
